Our Vision
The oceans and waterways are the heartbeat of who we are.
As an island nation – in the Asia Pacific – this nation has been shaped by sea. The Australian National Maritime Museum connects Australians with the past, present and future. Our work adds knowledge, seeks cohesion and promotes sustainability. This is a journey for all Australians – and all Australians are invited to be part of it with us.
Our Purpose
The Australian National Maritime Museum informs, challenges and nurtures conversations about this nation shaped by sea. We develop, preserve, and present our collection, research, and expertise to connect visitors and their own experiences to stories as old as the continent itself – and yet vital to all our futures.
Our Commitment
The museum is committed to providing services to all its customers in a way that is courteous, equitable, prompt, professional and ethical. We demonstrate our commitment to high quality customer service by providing:
- A welcoming and vibrant meeting place taking into account the diverse backgrounds, needs and expectations of all our clients and stakeholders.
- An experience relevant to you by explaining our services, facilities and products.
- Knowledge and learning through our collections, programs and exhibitions.
- courteous, respectful, well-trained and knowledgeable staff at all levels
- a safe, clean and accessible environment
- prompt, efficient and accurate responses to enquiries
Our Code of Conduct:
We are committed to the Australian Public Service Values and Code of Conduct and you can expect our staff will:
- behave courteously and with respect
- act with care and diligence
- comply with all applicable Australian laws
- use Commonwealth resources in a proper manner
- provide professional and consistent advice, information and standards of service
Complaints and Feedback
We welcome your suggestions for improving our services and aim to resolve any problems promptly. We are committed to regular museum user surveys and research to ensure we are meeting your needs. We welcome your feedback, whether it is formal or informal, positive or negative. See our Complaints Handling Procedure for full details on how we handle complaints.
How to contact us:
- Speak to a staff member in person
- Email us at info@sea.museum or
- Write to us at 2 Murray Street, Sydney, NSW 2000.
If you make a complaint, we will:
- ensure you are treated fairly and with respect.
- aim to resolve the complaint on the spot. If, due to the nature of the complaint, this is not possible, we will aim to have the complaint resolved within 10 working days or advise you of the reason for any delay.
- ask you to be honest, respectful and reasonable in your expectations.
- respect your privacy and keep information about you confidential and in accordance with the Privacy Act 1988.
If you remain dissatisfied with our handling of your complaint or you feel that the proper process of assessment was not followed, you may contact the Commonwealth Ombudsman by writing to:
Commonwealth Ombudsman
GPO Box 442
Canberra ACT 2601
Toll free: 1300 362 072